hubose.blogg.se - Free resume template word doc free download

Managed the overall customer call queue to ensure timely response to incoming customer calls.

Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.

Diffused escalated customer situations while setting accurate expectations for issue resolution.

Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool. Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries.